Frequently Asked Questions
Everything you need to know before you fly.
An eSIM is a digital SIM that lets you connect to mobile networks without a physical SIM card. It is built into your device and can be activated instantly.
After purchase, you will receive a QR code by email. Simply open your phone's settings, navigate to the mobile/cellular section, and scan the QR code to install your eSIM.
Your plan starts when the eSIM is activated on your device. You control when you activate it, so you can buy in advance.
Yes. You can extend or top up your plan anytime from your dashboard. Log in and select the eSIM you want to extend.
Most modern smartphones support eSIM, including recent iPhone, Samsung Galaxy, Google Pixel, and other Android devices. Check your device settings or manufacturer specs to confirm.
You can easily purchase a top-up or time extension from your dashboard. We'll also send you a reminder email before your plan expires.
Yes, you'll need a Wi-Fi connection for the initial eSIM setup. Once installed, you won't need Wi-Fi to use your SIMplifi data.
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